Frequently Asked Questions

I can’t find my email with my ticket, what do I do?

If you can’t find the email with your ticket attached or if you have a problem with your tickets, you should contact the ticket office where you bought your tickets.
See Tickets: contact form.
El Corte Inglés: via the email address venta_entradas@elcorteingles.es.

What happens if there is a problem with my ticket?

At the entrance to the venue there will be an incident desk to deal with any problems with your tickets.
We recommend that you bring your printed ticket with you to make sure you don’t have any problems. If there is a fault on your printed ticket, please go to the incident desk.

Do I have to print my ticket? Can I bring my ticket in digital format?

We will have readers available for Passbook or PDF format tickets from your mobile phone. However, we advise you to bring your printed ticket with you in case of any incident.

What happens if I lose my ticket?

The festival organisers cannot be held responsible for lost or stolen tickets. If you lose your ticket, you should go to the incident desk, where they will try to help you, as long as you are the buyer of the ticket and you present your ID card.

Are the tickets nominative?

General admission tickets are bearer tickets. Only tickets with special prices are nominative and you will need to prove the category of your special price ticket.

Can someone else use my season ticket even if I put my name on the ticket?

No. Each general admission ticket has its own identifier code and all tickets will be read electronically. Once the code has been validated, entry with the same code will not be allowed. The organisation does not guarantee in any case the authenticity of the ticket if it has not been purchased at the official points of sale. Resale is not permitted under any circumstances.

Can I change my ticket?

You can only upgrade your ticket to the VIP version. It is not possible to make any other changes. For more information please see our General Ticket Conditions.

Can I return my ticket?

In our General Ticket Conditions you will find all the information.

What happens if I buy my ticket from a private person or an unofficial or secondary sales website and it is a fake?

The resale of any ticket is not permitted. The organisation does not guarantee the authenticity of the ticket if it has not been purchased through official channels, as it may have been damaged, forged or photocopied. Any amended, torn or suspected counterfeit ticket will entitle the organiser to deprive the bearer of access.
Admission is dependent on having a complete ticket in good condition. All tickets have different security systems.

Where can I buy full pass tickets?

Through our official sales channels. You can find them here.

What do I need when I arrive at the venue?

It is best to bring your printed ticket with you. We will also have digital ticket readers such as Passbook but, as technology can fail, to make sure you don’t have any problems we advise you to bring your printed ticket with you. You will also need your ID card. If you have any problems with your ticket, please take it to the incident desk.

When and where does it take place?

Es Jardí will be held every Thursday, Friday and Saturday from June 16 to August 6, 2023 at the Recinto del Mallorca Live Festival (Antiguo Aquapark in Calvià).

How to get to the festival?

You can check it out on our How to get there page.

Is it possible to get in and out of the festival?

No

Is there parking to go to the festival by car?

Si

Can children enter the festival?

Children up to 6 years old (inclusive) will have free access to the venue by acquiring a ticket at a cost of €0, as long as it is general admission. From 7 years old (inclusive), everyone must purchase a ticket. Until 15 years old (inclusive), all minors must be accompanied by their father, mother, legal guardian, or a responsible adult.

Those over 16 years of age, in addition to purchasing their ticket, will be able to freely access the venue, being previously identified as under age.

During their stay in the venue, the parents or legal guardians will be responsible for any action that their performs. For this to be possible, it is necessary to present the following documentation at the entrance to the venue: ID, family book, passport of both or legal document that proves the parent-child relationship or responsibility for the minor. On the other hand, the parent or legal guardian must sign a release document for which he is responsible for the minor while he is inside the premises.

AUTHORISATION SHEET
If you are the parent / legal guardian, download the authorisation here..
If you are not the parent / legal guardian, download the authorisation here..
In the first access from the street, the ID will be requested, if you are a minor you will be informed that you need a minor identification bracelet to gain access and that you will pick it up at the ticket office. In the access lanes to the concerts, the ID will be requested again and minors must have the identification bracelet to gain access.

Is it possible to enter the festival with cameras?

It is not possible to enter the festival site with professional or semi-professional cameras and/or video cameras (any reflex camera or camera with interchangeable lenses).

Can I enter with animals?

Access is only allowed to those animals that fulfil an assistance function (an assistance animal is defined as a dog that has been individually trained to perform tasks for the benefit of a person with a physical, sensory, mental or intellectual disability).

Is there a lost property point?

f you have lost something, please go to the security point.

Is the festival accessible for people with reduced mobility?

Of course, the site will be adapted for people with reduced mobility. To enjoy the concerts, we will have an elevated platform available for PRMs to access with an accompanying person. You should discuss the situation with our Production staff on your arrival at the venue on the day of the festival and they will tell you how to proceed.

Will there be WIFI?

We are sorry to say no.

Is there a cloakroom service?

We are sorry to say no. If you have lost something, please go to the security point.

Is there a mobile phone charging service?

We’re sorry, no.

Will there be more than just music?

In addition to live music, Es Jardi will have an Art Zone, World Food Market (a wide selection of food trucks with a varied menu of international dishes, local products, vegetarian food and food for all tastes!), Chill Out Zone and Visual Arts.

Are drinks and food allowed on the site?

Only uncapped water bottles up to 50cl and food for food intolerances.

Is there food and drink for coeliacs?

Yes, and you can now check the information about the food stalls in our Mallorca Live App available for Android and iOS.

Is there food for vegetarians and vegans?

Yes, and you can now check the information about the food stalls in our Mallorca Live App available for Android and iOS.

Which artists will be playing at Es Jardí 2023?

You can check the festival line-up here.

How can I submit an Artist, Food Truck or Design Market proposal?

Write an email to info@mallorcalivemusic.com yand submit your application.

How and until when can I apply for press accreditation?

The deadline is now closed.

Do you want to work with Mallorca Live?

You can apply here.